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Privacy and Security

Your Privacy Is Important to Us

As a distributor in the province of Ontario, we are legally bound by privacy laws.

The principles of privacy are as follows:

  • We secure all private information using strong encryption technology. Your information is always transferred using secure lines.
  • We will never give or sell your information to anybody else. That includes your address, email, phone, etc. (With the exception of providing your shipping address to a reputable shipping company when we ship packages.)
  • You can always contact us if you have questions about privacy or security.
  • We won't contact you unless you ask us to. If you don't ask for emails from us (or other forms of communication), we won't send them to you.

A detailed outline of our privacy principles is below

Extended Privacy Information

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Farleyco.ca website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties (or as required by law) except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We do not send unsolicited emails. If you feel that you have received an unsolicited email from us, please contact us.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website but we do not share that information with any outside company, advertiser, or party.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

All orders and transfers of personal information happen over a secure, encrypted communication line. We do not store credit card information in a repository. Our database of customer information is stored securely in an encrypted database that is only visible to the staff responsible for completing your order. This staff has signed an agreement of confidentiality to ensure your privacy.

Our Commitment to Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us either by email or phone. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-257-8694 or send us an email at customerservice@farleyco.ca. For general questions, please email us at customerservice@farleyco.ca.